Cleaning FAQs

Yes, at Stars A1 Maids, we are fully bonded and insured to give our customers peace of mind. Our cleaners are highly trained to handle your belongings with utmost care and caution. However, we understand that accidents can occasionally occur. In such instances, our liability coverage is four times the cost of the service charge on the day the damage or loss occurred. It's important to note that some items are excluded from this coverage, such as cash, jewelry, unique or hard-to-find items, and items of sentimental value like art, antiques, and electronics.

In addition to our liability coverage, we take a proactive approach to prevent such accidents. Our cleaners are regularly trained on safe handling procedures to ensure your valuables are treated with utmost care. Any damage is reported immediately, and we work closely with our customers to rectify the situation in the best possible way.

At Stars A1 Maids, we offer several options for gaining access to your home for our cleaning services. You can choose to leave a key with one of our trusted professionals, or place the key in a safe location at your residence. Alternatively, arrangements can be made to meet our cleaner at your home before they start their work. We aim to provide flexible options to ensure the process is as convenient for you as possible.

We understand that entrusting us with access to your home is a big deal. Therefore, we place a high emphasis on security and trust. All keys are securely stored and handled only by our authorized personnel. We respect your home's privacy and assure you that your trust in us is never compromised.

Typically, we dispatch one cleaner to handle your home cleaning needs. However, if the cleaning job is extensive and requires more hands, we may send additional cleaners. In such cases, the hours scheduled for work would be divided among the cleaners. This approach ensures that we maintain efficiency while delivering high-quality cleaning services.

For larger cleaning jobs, rest assured that we will provide enough manpower to get the job done efficiently. We want to ensure the cleaning process is as smooth and quick as possible, without compromising on quality. Regardless of the number of cleaners we send, our commitment to excellence remains the same.

We understand the importance of familiarity and trust when it comes to who cleans your home. Therefore, we strive to assign the same cleaners to your home consistently. However, due to unforeseen circumstances such as illness, vacation, or staff turnover, we might have to switch cleaners. Rest assured, all our cleaners undergo rigorous training and background checks to guarantee standard cleaning techniques across our team.

We also acknowledge that continuity is key to maintaining the high standard of our services. That's why, whenever possible, we try to assign the same cleaner(s) to your home. This not only provides consistency but also helps build a rapport between our team and you. If there's a change, we will inform you in advance and ensure the transition is seamless.

At Stars A1 Maids, we provide a variety of payment options for your convenience. You can pay us by cheque, cash, Visa, Mastercard, Amex, or Paypal. Please note that a $20.00 NSF Fee will be charged for any returned cheques. If you opt to use a credit card or Paypal, the amount due, along with any additional fees, will be charged after the cleaning service is completed.

We aim to make the payment process as straightforward and hassle-free as possible. Our varied payment options are designed to suit your preferences and lifestyle. Whether you prefer digital payments or traditional methods, we've got you covered. Also, our team is always available to answer any questions you may have about billing and payments.

We kindly ask our clients to book our cleaners through our office by calling 416.742.0082. For security reasons and to uphold our company policies, we prohibit the private employment of our staff. If a client attempts to hire one of our employees privately without our knowledge, a fine of $2,000 will be imposed. If this fee isn't paid, it will be forwarded to our collections department, which may affect your credit.

Our company has a strict policy against private hiring of our staff. This rule is in place to protect both our employees and clients. We believe that all bookings should go through our office to ensure proper documentation, insurance coverage and to maintain the standard of service that Stars A1 Maids is known for.

In case you need to cancel or reschedule your cleaning appointment, we require a notice of 48 hours. Failure to do so will result in a $50 cancellation fee per cleaner. This also applies if our cleaner cannot access your home or office due to reasons beyond our control.

We understand that plans can change unexpectedly. If you need to cancel or reschedule, we encourage you to do so as early as possible to avoid any cancellation charges. We value your time and appreciate your understanding and cooperation in this matter.

While tipping is not mandatory, it is a great way to show appreciation if you're happy with the cleaning service provided. For all services discounted at 50% or above, a gratuity of 15% will be added to the bill. If you're not satisfied with our service, your gratuity will be refunded automatically.

If you decide to tip our cleaner, please know that it is greatly appreciated. Your gratuity is a direct reflection of your satisfaction with our service. We strive to exceed your expectations at every cleaning appointment, and your recognition motivates us to continue delivering excellent service.

We proudly serve Toronto and surrounding areas in Ontario, including Mississauga, Brampton, and secondary locations such as Durham Region, Peel Region, Oshawa, Whitby, Ajax, Pickering, York Region, Halton Region, Burlington, Oakville, Milton, Caledon, Markham, Vaughan, Richmond Hill, Newmarket, Simcoe County, Barrie, Orillia, Collingwood, Dufferin County, and Orangeville. Explore our service page to learn more about our offerings in these areas.