Cleaning FAQs

Yes. At Stars A1 Maids, we offer competitive, transparent pricing for recurring weekly or biweekly cleaning services. Our rate is $105 for the first 3 hours, then $35 for each additional hour. We focus on recurring clients, allowing us to keep our pricing affordable while delivering consistent, high-quality cleaning tailored to your home. For a full breakdown of our rates and details, please visit our Pricing page.

We do not give firm quotes over the phone without understanding your home, but we do offer a free instant estimate on our website. Enter your home details — bedrooms, bathrooms, kitchen, and other spaces — and we will calculate an approximate time and cost range. You can also call us directly and we will talk you through it.

Yes. At Stars A1 Maids, all of our cleaners are vetted employees — not temporary agency workers. Each team member passes a criminal background check and is referred by existing trusted staff members before joining our team. We take who enters your home seriously.

Yes. Stars A1 Maids is a fully bonded and insured company, giving you added peace of mind when inviting our team into your home. We’re happy to provide documentation upon request at the time of booking your first clean. Our cleaners are trained to handle your space and belongings with care and attention to detail. While incidents are rare, we address any concerns promptly and work directly with you to resolve the situation in a fair and professional manner.

At Stars A1 Maids, we use the client's cleaning products and supplies. This approach keeps costs down and eliminates cross-contamination between homes. If you have preferred products or specific surfaces that require particular care, let us know when you book and we will make sure your cleaner is prepared.

Absolutely. At Stars A1 Maids, every client has direct access to management by phone or text—24 hours a day, 7 days a week. There’s no call centre or waiting on email replies—just real support when you need it. If you need to cancel or reschedule your cleaning, we require at least 48 hours’ notice. Cancellations made with less notice may be subject to a $50 fee per cleaner. This also applies if our team is unable to access your home due to circumstances beyond our control.

At Stars A1 Maids, we offer several options for gaining access to your home for our cleaning services. You can choose to leave a key with one of our trusted professionals, or place the key in a safe location at your residence. Alternatively, arrangements can be made to meet our cleaner at your home before they start their work. We aim to provide flexible options to ensure the process is as convenient for you as possible.

We understand that entrusting us with access to your home is a big deal. Therefore, we place a high emphasis on security and trust. All keys are securely stored and handled only by our authorized personnel. We respect your home's privacy and assure you that your trust in us is never compromised.

Typically, we dispatch one cleaner to handle your home cleaning needs. However, if the cleaning job is extensive and requires more hands, we may send additional cleaners. In such cases, the hours scheduled for work would be divided among the cleaners. This approach ensures that we maintain efficiency while delivering high-quality cleaning services.

For larger cleaning jobs, rest assured that we will provide enough manpower to get the job done efficiently. We want to ensure the cleaning process is as smooth and quick as possible, without compromising on quality. Regardless of the number of cleaners we send, our commitment to excellence remains the same.

At Stars A1 Maids, we work hard to match you with the best cleaner for your needs and maintain that relationship over time. Many of our cleaner–client relationships have lasted over 10 years, reflecting our focus on consistency and trust. While schedules or unforeseen circumstances like illness or time off may occasionally require a change, we always aim to keep your service as consistent as possible. Every member of our team is professionally trained and vetted, so you can expect the same high standard of cleaning every visit.

At Stars A1 Maids, our priority area is Toronto and any neighbourhood accessible by the TTC, including downtown Toronto, Etobicoke, North York, Scarborough, and East York. We also serve the broader GTA, including Durham Region, Halton Region, Peel Region, York Region, Kitchener, Waterloo, and Hamilton.

At Stars A1 Maids, we provide a variety of payment options for your convenience. You can pay us by cheque, cash, Visa, Mastercard, Amex, or Paypal. Please note that a $20.00 NSF Fee will be charged for any returned cheques. If you opt to use a credit card or Paypal, the amount due, along with any additional fees, will be charged after the cleaning service is completed.

We aim to make the payment process as straightforward and hassle-free as possible. Our varied payment options are designed to suit your preferences and lifestyle. Whether you prefer digital payments or traditional methods, we've got you covered. Also, our team is always available to answer any questions you may have about billing and payments.

We kindly ask our clients to book our cleaners through our office by calling 416.742.0082. For security reasons and to uphold our company policies, we prohibit the private employment of our staff. If a client attempts to hire one of our employees privately without our knowledge, a fine of $2,000 will be imposed. If this fee isn't paid, it will be forwarded to our collections department, which may affect your credit.

Our company has a strict policy against private hiring of our staff. This rule is in place to protect both our employees and clients. We believe that all bookings should go through our office to ensure proper documentation, insurance coverage and to maintain the standard of service that Stars A1 Maids is known for.

While tipping is not mandatory, it is a great way to show appreciation if you're happy with the cleaning service provided. For all services discounted at 50% or above, a gratuity of 15% will be added to the bill. If you're not satisfied with our service, your gratuity will be refunded automatically.

If you decide to tip our cleaner, please know that it is greatly appreciated. Your gratuity is a direct reflection of your satisfaction with our service. We strive to exceed your expectations at every cleaning appointment, and your recognition motivates us to continue delivering excellent service.

The three things that help us give you an accurate estimate are the size of your home, how many people live there, and whether you have pets. A home of approximately 1,000 square feet, such as a two-bedroom, two-bathroom condo, can typically be cleaned in around 3 hours with a general cleaning. We will walk you through everything else on the call.

Yes. At Stars A1 Maids, we offer 15% off for first-time customers. We also offer 15% off for military service members and for clients living with a physical or cognitive disability, including autism, blindness, deafness, and similar conditions. A minimum 3-hour booking applies for the military and disability discounts. Call us to learn more.

At Stars A1 Maids, you can reach management directly by phone or text any time, day or night. We will do our best to accommodate urgent requests based on staff availability. Calling us directly is the fastest way to arrange same-day or next-day service.